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Deputy General Manager Siebel CRM Technical Lead

Vodafone (VOIS)·Pune

Pay not stated12–18 yrsFull-time
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About the role

We are seeking an experienced Siebel CRM Technical Lead to support the day-to-day operations and end-to-end service stability of Oracle Siebel CRM and associated platforms from SP Infocity, Pune . The role focuses on production support, platform reliability and availability, major incident management, problem management, technical troubleshooting, operational excellence, automation and stakeholder management.

What you'll do

  • Application support and operations
  • Own end-to-end operational accountability for Oracle Siebel platforms
  • Lead P1/P2 major incident management, coordination and service restoration
  • Drive Problem Management to eliminate recurring incidents and improve platform reliability
  • Govern root cause analysis and implementation of corrective actions

What you need

  • 12–18 yrs of experience
  • CRM
  • Telecom
  • Linux
  • Oracle Database
  • ITIL
  • Splunk
  • Any graduate

Good to have

  • Kubernetes
  • Root cause analysis

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