Deputy General Manager WFM

About the role

Responsible for directing, planning, organizing, and coordinating all aspects of WFM functions across all geographical locations. This role will lead a team of WFM leaders and professionals in centralized WFM shared production centers, coordinating people, processes, and technology to exceed client expectations, strengthen and grow relationships, and foster continuous improvement.

What you'll do

• Manage and oversee the WFM functions to ensure all operational metrics or KPIs are met or exceeded
• Identify and implement opportunities for cost reduction, efficiency improvement, and service enhancement
• Work with senior management and global teams to align WFM strategies with business objectives and customer needs
• Analyze historical trends and future projections to create accurate and efficient forecasting, scheduling, and staffing plans for the region
• Work with global WFM team to implement and monitor workforce optimization programs and best practices to ensure innovation, standardization

What you need

• Process improvement
• Any graduate