Deputy Manager - Agency management, Collection Field West

About the role

Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines

What you'll do

• Ensure various critical segments as defined by business are reviewed and performance is driven on them
• Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value
• Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers
• Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies
• Ensure 100% data security using secured data transfer modes and data purging as per policy

What you need

• Collections
• Compliance
• Due diligence
• Audit
• Any graduate