Deputy Manager - Application

About the role

Elicit and document business needs from sales, marketing, and customer service departments and translate them into functional requirements for the CRM system. Analyze CRM systems and processes to identify areas for improvement, streamline workflows, and enhance operational efficiency. Examine customer data and market trends to provide actionable insights for sales and marketing campaigns, product strategies, and improved customer experiences.

What you'll do

• Analyze CRM systems and processes to identify areas for improvement, streamline workflows, and enhance operational efficiency
• Serve as a liaison between business users, the IT department, and development teams, ensuring effective communication and alignment on CRM initiatives
• Develop test cases, conduct functional testing, and support the implementation of new CRM features and solutions
• Provide ongoing support, troubleshoot issues, train new users, and create documentation for the CRM system
• Create reports and dashboards to track key performance indicators (KPIs) and present findings to stakeholders

What you need

• 2–6 yrs of experience
• Reporting
• CRM
• Sales
• Test cases
• Customer service
• Data analysis
• Any graduate

Good to have

• Business analysis