Deputy Manager

About the role

As the Deputy Manager, you will play a vital role in overseeing and guiding the CCE team, ensuring efficient and effective customer care operations. Lead and manage a team of CCEs, providing guidance and support. Oversee customer care operations, ensuring high-quality service delivery. Train and develop team members to enhance their skills and knowledge.

What you'll do

• Play a vital role in overseeing and guiding the CCE team, ensuring efficient and effective customer care operations
• Lead and manage a team of CCEs, providing guidance and support
• Oversee customer care operations, ensuring high-quality service delivery
• Implement customer service best practices and strategies
• Monitor and analyze customer feedback to identify areas for improvement

What you need

• 3–6 yrs of experience
• CRM
• Customer service
• Problem solving
• BBA