Deputy Manager - Customer Care

About the role

Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management. Implementation of all processes & systems related to the service function at channel partners level. Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partner’s level.

What you'll do

• Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partner’s level
• Guide & conduct on the job training of the Service Mechanics for technical problem solving and de-bottlenecking at the dealerships
• Attend & resolve the critical customer complaints and measure of customer satisfaction level
• Work towards & increase dealer’s profitability by service schemes like service packages, service coverage improvements, free services, post warranty jobs
• Ensure meeting spare targets of all channel partners & company promoted oil targets

What you need

• 1–4 yrs of experience
• Customer service
• Channel sales
• Problem solving
• B.Tech or B.E. or Diploma