Deputy Manager - Customer Service and Order Management

About the role

Deputy Manager - Customer Service and Order Management at Thermo Fisher Scientific. Advanced Degree (MBA preferred in Operations/Supply Chain) or.

What you'll do

• Support and execute overall process of customer service & related interfaces with customers including quote processing and order processing
• Ensure timely Order Booking in SAP based on customer orders getting registered through various sources like, Web Portal, ESKER and Manual PO’s
• Ensure the ‘customer PO to Order Booking’ SLA is met
• Ensure error-free documentation and timely shipment execution to create a hassle-free customer experience
• Exercise necessary controls w.r.t. backorder hygiene, order completeness, customer promise date

What you need

• 5–7 yrs of experience
• Customer service
• Coordination
• Demand planning
• Data analysis
• SAP
• POS
• MBA