Deputy Manager - Data Centre

About the role

Own and manage major and high-priority incidents Act as the central point of coordination during incidents across infrastructure, application, network, and vendor teams Ensure incidents are logged, categorized, prioritized, and tracked accurately in the ITSM tool Facilitate incident bridge calls, war rooms, and escalation processes

What you'll do

• Own and manage major and high-priority incidents
• Act as the central point of coordination during incidents across infrastructure, application, network, and vendor teams
• Ensure incidents are logged, categorized, prioritized, and tracked accurately in the ITSM tool
• Facilitate incident bridge calls, war rooms, and escalation processes
• Provide regular incident status updates to business stakeholders and leadership

What you need

• 4–10 yrs of experience
• ITIL
• Root cause analysis
• B.Tech or B.E. or B.Sc or BCA