Deputy Manager - Digital Business Group

About the role

India, Uttar Pradesh, New Delhi, New Delhi - Noida (Back Office), New Delhi - Noida (Back Office), 1312, Corporate Prepare daily, weekly, and monthly MIS reports on call centre performance. Ensure accuracy and timeliness of all reports shared with Sales and Management. Maintain and update master trackers for leads, sales, and agent productivity.

What you'll do

• Prepare daily, weekly, and monthly MIS reports on call centre performance
• Track key metrics such as: Calls dialed / connected
• Ensure accuracy and timeliness of all reports shared with Sales and Management
• Maintain and update master trackers for leads, sales, and agent productivity
• Clean and organize raw data to ensure consistency and correctness

What you need

• MIS reporting
• Reporting
• Excel
• Sales
• Data analysis
• CRM
• Any graduate