Deputy Manager Global WFM

About the role

We are looking for a highly skilled and motivated Deputy Manager – WFM Analytics to join our GPSS team. This role is designed for an individual contributor with strong analytical acumen, who can partner with business leaders to transform management ideas into meaningful insights, reports, and dashboards.

What you'll do

• Analytics & Reporting Build, automate, and maintain integrated dashboards and interactive reports to support senior management decision-making
• Translate management concepts and operational requirements into actionable analytics, KPIs, and data visualizations
• Conduct deep-dive analysis on performance trends, workforce utilization, and capacity planning to identify opportunities for optimization
• Workforce Management (WFM) Support Provide analytical support for forecasting, capacity planning, and staffing optimization
• Partner with WFM, Operations, and Business Leaders to design and track performance metrics aligned with business objectives

What you need

• 2–5 yrs of experience
• Excel
• Office 365
• Data modelling
• Stakeholder management
• Reporting
• SQL
• Any graduate

Good to have

• VBA
• Power BI