Deputy Manager - IA - Technical Project Solutions

About the role

The candidate will work closely with customers, system integrators, project teams, and product engineering teams to ensure reliable system performance and successful project execution.

What you'll do

• SCADA Software Support & Troubleshooting Provide L1/L2 technical support for SmartComm SCADA applications deployed across multiple customer sites
• Diagnose and resolve complex software issues related to graphics, alarms, trends, dashboards, reports, databases, historian, and application performance
• Perform root cause analysis and recommend corrective and preventive actions
• Support software upgrades, patches, migrations, and system enhancements
• Industrial Communication & Device Integration Configure, troubleshoot, and validate communication between SCADA systems and field devices

What you need

• 3–5 yrs of experience
• SCADA
• Troubleshooting
• Instrumentation
• Root cause analysis
• Windows Server
• SQL
• B.Tech or B.E.

Good to have

• IoT
• Customer success