Deputy Manager

About the role

Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management.Implementation of all processes and systems related to the service function at channel partners level. Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partners level.

What you'll do

• Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partners level
• Guide and conduct on the job training of the Service Mechanics for technical problem solving and debottlenecking at the dealerships
• Attend and resolve the critical customer complaints and measure of customer satisfaction level
• Work towards and increase dealer profitability by service schemes like service packages, service coverage improvements, free services, post warranty jobs
• Ensure meeting spare targets of all channel partners and company promoted oil targets

What you need

• 1–4 yrs of experience
• Customer service
• CRM
• Channel sales
• Problem solving
• B.Tech or B.E. or Diploma