Deputy Manager/Manager - Data & Business Analyst

About the role

'- Act as a Business Analyst for CRM, Customer Care, DMS, and digital transformation initiatives. Collaborate with business stakeholders to understand, document, and analyze business requirements. Prepare Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), process maps, user stories, and use cases.

What you'll do

• Collaborate with business stakeholders to understand, document, and analyze business requirements
• Prepare Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), process maps, user stories, and use cases
• Evaluate existing business processes and identify opportunities for process optimization, automation, and efficiency enhancement
• Facilitate requirement workshops, stakeholder discussions, and solution reviews
• Coordinate with IT teams, CRM teams, vendors, and business functions to ensure successful solution implementation

What you need

• 5–10 yrs of experience
• Power BI
• Dashboarding
• SQL
• Business analysis
• Data analysis
• MIS reporting
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Telecom
• Tableau
• CRM
• Salesforce
• Root cause analysis
• Test cases