Deputy Manager-Operations

About the role

The role of an Deputy Manager Operations is to assist in managing overall account performance and financial profits by coaching and developing Assistant Managers to deliver quality performance. Managing Assistant Managers to ensure day to day Operations are succesfull.

What you'll do

• Review key performance indicators, regularly focusing on long term objectives to ensure Client and Organization goals are continually met
• Develop long term plan to enhance performance of programs. This includes areas such as Force Management, Training, quality, staffing and/or program initiatives
• Lead cross-functional activities and communication to further partnership between organization and assigned clients
• Participate in cross-functional teams including IT, WFM, Client Services, Implementation, Change Management, and other support departments
• Use a systematic approach to identifying improvement opportunities, root-cause analysis, recommending solutions

What you need

• 6–11 yrs of experience
• Customer service
• Team management
• Financial modelling
• Root cause analysis
• Client relationship
• Problem solving
• Any graduate