Deputy Manager Oracle Siebel CRM

About the role

We are seeking an experienced Siebel CRM application operations professional to manage the day-to-day operational health and technical support of Oracle Siebel CRM and associated platforms from SP Infocity, Pune . This hands-on role focuses on service stability, SLA adherence, major incident and problem resolution, proactive monitoring, technical troubleshooting, automation, operational governance and continual service improvement.

What you'll do

• Application support and technical operations
• Manage day-to-day support and operational health of Oracle Siebel CRM services
• Act as the technical escalation point for complex incidents, service degradation and cross-system issues
• Coordinate P1/P2 incident triage, technical analysis, service restoration and timely stakeholder communication
• Perform detailed troubleshooting using Siebel logs, workflow and component analysis, Oracle SQL, Unix/Linux utilities and monitoring data

What you need

• 7–10 yrs of experience
• CRM
• Linux
• Kubernetes
• CI/CD
• Shell scripting
• Splunk
• Any graduate

Good to have

• Grafana
• Telecom
• Oracle Database
• Root cause analysis
• ITIL
• Incident response