Deputy Manager - Service Support Management

About the role

As the Service Support Manager for GGB US Mid Market vertical, you will be responsible for Client Service. Service Support Manager plays a crucial role in – Managing customer support operations, Ensuring high-quality service delivery, and Promoting customer satisfaction They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization.

What you'll do

• Act as the primary point of contact for the branch, providing comprehensive support
• Responsible for end to end support of the policy lifecycle services
• Participate in renewal review meetings alongside Producer, CSM and sales team
• Support a team of 5-7 Client Service Managers at the branch
• Take proactive measures to initiate pre and post-renewal activities promptly

What you need

• 3–5 yrs of experience
• Any graduate