Deputy Unit Manager - Operations and Service

About the role

The role will assist in conducting checks, preparing documentation, validating controls, and ensuring that every change going into production meets internal standards and regulatory expectations. The role is execution-focused and designed for someone who can work with product squads, follow structured review processes, and maintain high-quality documentation and evidence.

What you'll do

• Review user stories for basic customer experience, fair treatment, and compliance-related requirements
• Highlight gaps to Product Owners / COEs and squad teams and support them in fixing the same
• Ensure CX/Compliance checklists are completed before sprint commitment
• Map all requirements to internal policies and guidelines
• Ensure correct usage of disclosures, consent language, and customer communication templates

What you need

• 3–5 yrs of experience
• Documentation
• Business analysis
• Data privacy
• Azure
• BBA or MBA