Manager, Provider Data Operations
Zocdoc·Pune
- Can I apply
- Open to any education · 9–12 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Zocdoc's site: short form, ~5 min
Early: posted 4 h ago on their own site
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About the role
“This position is open with Bajaj Finance ltd.” Deep-dive of escalations, RCA CAPA and identifying process Gaps.
What you'll do
- (Accountabilities associated with the job)
- Escalations Management - SMT
- ? Resolving Customer escalations to the Senior Management Team (email & social media)
- ? Out calling the customer and understanding the issue. Close looping through email with customers
- ? Closely work with IO team on the complaint Cases
What you need
- 3–5 yrs of experience
- Excel
- Customer service
- MS Office
- CRM
- PowerPoint
- Root cause analysis
- Any graduate
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