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Deputy Vice President - Portfolio Manager, Recoveries

SBI Card·Gurugram

Pay not statedLead levelFull-time
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About the role

Responsible for the management of recovery portfolio (all vintages) performance through a team of Vendor Managers, Team Leaders & Tele calling Agents. Formulate strategies for low performing segments/markets and implement the same with vendor sites Share initial advisory with Strategy team on quality of overall portfolio or a particular segment thereof

What you'll do

  • Responsible for the management of recovery portfolio (all vintages) performance through a team of Vendor Managers, Team Leaders & Tele calling Agents
  • Guide vendors to design a competitive incentive plan to ensure performance improvement
  • Review all vendor productivity metrics to ensure accuracy in vendor payouts
  • Ensure adherence to BCP guidelines and DR drill schedules across all channel partner sites
  • Ensure necessary training /certifications for tele calling staff in line with compliance requirements

What you need

  • Compliance
  • Audit
  • Channel sales
  • Arbitration
  • Any graduate

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