Designated Services Engineer

About the role

NeuralMesh by WEKA sets the standard for agentic AI data infrastructure with a cloud and AI-native software solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that dramatically increase GPU utilization and make AI model training and inference, machine learning, and other compute-intensive workloads run faster, work more efficiently, and consume less energy.

What you'll do

• Work with cutting-edge technologies and top-tier customers, providing technical expertise and strengthening customer relationships
• Collaborating closely with Account Teams, you will gain deep insight into customers' business requirements, technical needs, and system environments
• Your role involves resolving technical issues, bridging gaps between customers and Engineering, and ensuring the highest level of service
• Serve as the primary technical liaison between customers and Engineering to address feature gaps, reliability concerns, and documentation improvements
• Troubleshoot and resolve technical issues, escalating to Engineering when necessary

What you need

• 10–18 yrs of experience
• Python
• AWS
• Linux
• Bash
• Prometheus
• Grafana
• Any graduate

Good to have

• Kubernetes
• JIRA
• GCP
• Technical writing
• Confluence
• Azure