Deskside Support Technician I

About the role

The Digital Operations Technician is responsible for delivering hands on support for users and workplace technology in Chennai. The role provides frontline support for end user devices, office based technology, onboarding activities, conference rooms, and local smart hands requirements, helping ensure stable and responsive support.

What you'll do

• Responsible for delivering hands on support for users and workplace technology in Chennai
• Provide in person support for desktops, laptops, monitors, peripherals, printers and mobile devices
• Troubleshoot and resolve hardware, software, device and access related issues for local users
• Support new hire onboarding, workstation setup, user moves, and day to day break/fix activities
• Deliver timely user updates and ensure support activities are properly documented and managed through our approved ITSM processes

What you need

• Troubleshooting
• Safety management
• iOS
• Telecom
• ServiceNow
• Android
• Any graduate