Deskside Support Technician I

About the role

The Digital Operations Technician is responsible for delivering hands on support for users and workplace technology in Kolkata, West Bengal. The role provides frontline support for end user devices, office based technology, onboarding activities, conference rooms, and local smart hands requirements, helping ensure stable and responsive support.

What you'll do

• Troubleshoot and resolve hardware, software, device and access related issues for local users
• Support new hire onboarding, workstation setup, user moves, and day to day break/fix activities
• Deliver timely user updates and ensure support activities are properly documented and managed through our approved ITSM processes
• Assist with workstation setup, hot desk support, office moves, and shared workspace readiness
• Provide local smart hands assistance for infrastructure, network, telecom or vendor led onsite activities as required

What you need

• Troubleshooting
• Safety management
• Telecom
• ServiceNow
• Any graduate

Good to have

• iOS
• Android