Desktop Site Support Engineer

About the role

The Desktop Support (Site Support) Engineer is responsible for providing onsite IT support to end users and ensuring the reliable operation of desktop computing environments, hardware, software, and IT services at the assigned site. The role provides hands-on technical support for laptops, desktops, peripherals, operating systems, applications, network connectivity, and endpoint management.

What you'll do

• Provide onsite technical support to end users for hardware, software, operating system, and connectivity-related issues
• Troubleshoot and resolve issues involving laptops, desktops, monitors, docking stations, keyboards, mice, printers, and other IT peripherals
• Perform laptop provisioning, imaging, configuration, deployment, reimaging, and replacement activities
• Support Windows 11 endpoint environments and troubleshoot operating system-related issues
• Support endpoint management activities using Microsoft Intune, Windows Autopilot, Entra ID, and related Microsoft technologies

What you need

• 2–5 yrs of experience
• Active Directory
• Hardware
• Windows
• Intune
• Troubleshooting
• Office 365
• Diploma or B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL
• Preventive maintenance
• TCP/IP
• ServiceNow
• Network security
• SOP writing