Desktop Support Specialist

Trinity Partners India·Remote

Pay not stated3–5 yrsFull-timeRemote

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About the role

Desktop Support Specialist at Trinity Partners India. Provide friendly, customer‑focused level 2 support with clear communication and thorough follow‑through to confirmed resolution of all support requests.

What you'll do

Provide friendly, customer‑focused level 2 support with clear communication and thorough follow‑through to confirmed resolution of all support requests
Identify, analyze, and diagnose technical issues while providing customers with timely updates and accurate estimated resolution times
Escalate unresolved support requests to the appropriate technicians in accordance with established procedures and SLAs
Maintain accurate tracking of hardware and software assets using asset‑management tools and adhering to lifecycle and inventory best practices
Monitor Service Desk ticket queues to ensure timely response, proper categorization, and assignment across the IT team