Developer L4

About the role

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters

What you'll do

• Design and deploy Gen AI solutions (e.g., chatbots, anomaly detectors) to automate incident triage, root cause analysis, and alerting in production environments
• Integrate AI with existing tools like monitoring systems (e.g., Splunk, Dynatrace, Glassbox, CatchPoint), ticketing platforms (e.g., Remedy or ServiceNow)
• Develop custom AI agents or scripts using LLMs (e.g., Claude, Llama, GPT, etc.,) for natural language querying of logs, metrics, and codebases
• Collaborate with production support teams to identify toil-heavy processes, prototype AI fixes, and measure impact via KPIs like resolution time and ticket volume
• Build and maintain AI pipelines for continuous learning from production incidents, ensuring models improve over time without human retraining

What you need

• 5–8 yrs of experience
• Python
• Agile
• ServiceNow
• LLMs
• Root cause analysis
• Data privacy
• Any graduate

Good to have

• SQL
• AWS
• Docker
• Kubernetes
• MLOps
• FastAPI