Development and Integrations Support Team Lead

About the role

The Development and Integrations Support Team Lead provides day-to-day people and operational leadership for an India-based technical support team supporting internally developed applications and complex integrations.

What you'll do

• Team leadership and capability
• Lead, coach and develop technical support analysts across internally built applications and integrations, setting clear objectives
• Plan capacity and coverage around UK business hours, allocate work effectively and promote accountability, collaboration, technical curiosity and knowledge-sharing
• Support recruitment, onboarding, performance development, succession planning and cross-skilling across application, integration and service-management disciplines
• Service operations and ServiceNow performance

What you need

• 7–8 yrs of experience
• ServiceNow
• Power Apps
• ITIL
• Talent management
• SOP writing
• Root cause analysis
• B.Tech or B.E. or B.Sc or BCA