Development Lead - Advanced RPA

About the role

The Associate Manager – BITS Team is responsible for leading digital transformation initiatives, automation programs, service delivery governance, and continuous improvement efforts across Banking, Finance and Health Care operations.

What you'll do

• Team & People Management
• Own end-to-end service delivery, ensuring achievement of SLA, TAT, quality, productivity, and customer satisfaction targets
• Monitor operational performance through dashboards, scorecards, and governance reviews
• Drive risk identification, mitigation planning, and issue resolution
• Ensure timely and accurate reporting of delivery performance, business metrics, and transformation outcomes

What you need

• 8–12 yrs of experience
• RPA
• SQL
• Power Apps
• Power Automate
• Power BI
• PowerPoint
• Any graduate

Good to have

• Azure
• Talent management
• Employee engagement
• Root cause analysis
• SOP writing