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Dialogueflow

Ascendion·Bengaluru

Pay not stated10–18 yrsFull-time
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About the role

Dialogueflow at Ascendion. Platform Development & Optimization.

What you'll do

  • Design, develop, test, and deploy advanced conversational AI agents using Google Dialogueflow (ES/CX) and/or Voiceflow
  • Lead efforts to identify, analyze, and rectify gaps and inefficiencies in existing chat conversations across Highmark's various member and provider portals
  • Optimize NLU models, intent recognition, entity extraction, and dialogue management to improve accuracy and user satisfaction
  • Implement advanced dialogue flows, contextual understanding, and personalized responses
  • Integrate conversational AI solutions with internal and external APIs, databases, CRM systems, and other Highmark platforms

What you need

  • 10–18 yrs of experience
  • Node.js
  • REST APIs
  • Python
  • Java
  • Git
  • Agile
  • B.Sc or B.Tech or B.E. or BCA

Good to have

  • CRM

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