Digital Adoption Consultant | A19971

About the role

As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. the belief that technology must adapt to the user, not the other way around.

What you'll do

• Partner with global customers to identify target audience training needs, understand their enterprise applications and business processes
• Analyze customer workflows to derive relevant use cases that enhance user engagement, productivity, and process efficiency
• Collaborate cross-functionally with Customer Success, Product, Engineering, and Sales teams to design and deliver innovative digital adoption solutions
• Establish and maintain standards, templates, and best practices to ensure consistency and quality across customer deliverables
• Drive continuous improvement initiatives to enhance adoption outcomes and overall customer experience

What you need

• 2–7 yrs of experience
• Business analysis
• Customer success
• Process improvement
• Curriculum development
• Technical writing
• Any graduate

Good to have

• ERP
• CRM
• Microsoft Dynamics
• SAP
• CSS
• HTML