Digital Experience Architect - Customer Portal

About the role

We are seeking an experienced Digital Experience Architect to define and evolve end-to-end customer and partner support experiences across HPE Networking's digital ecosystem. As the domain architect for digital customer support portal, you will be responsible for customer journey design, workflow architecture, platform integration, and experience optimization.

What you'll do

• Define and optimize end-to-end customer and partner journeys across support and services experiences
• Design future-state workflows for case management, case lifecycle management, RMA, onboarding, entitlement management, licensing, asset visibility, software delivery
• Develop service blueprints, capability maps, process architectures, and experience standards that align customer needs with business objectives
• Identify friction points, process inefficiencies, and redundancies across customer and operational workflows, and define scalable solutions to address them
• Architect omnichannel engagement models spanning portals, virtual assistants, chat, notifications, knowledge platforms, and assisted support channels

What you need

• 10–15 yrs of experience
• CRM
• AWS
• IAM
• Power BI
• LLMs
• DynamoDB
• B.Tech or B.E. or B.Sc or BCA

Good to have

• M&A
• Tableau
• Microservices
• Elasticsearch
• Salesforce
• User flows