Digital Next :: Senior Manager - ITOM ServiceNow

About the role

We are looking for an experienced ITOM, CMDB & ITAM Architect to design and implement enterprise-level solutions that optimize IT operations, asset management, and configuration data accuracy. The ideal candidate will have strong expertise in ServiceNow or similar platforms, with a deep understanding of ITIL processes and best practices.

What you'll do

• Design scalable solutions for Discovery , Service Mapping , Event Management , and Asset Management
• Integrate CMDB with ITSM, ITAM, procurement, and financial systems
• Implement ITAM policies for license compliance, audit readiness, and cost optimization
• Monitoring & Optimization: Develop dashboards for CMDB health, ITOM performance, and asset utilization
• Optimize discovery schedules, service mapping accuracy, and asset lifecycle processes

What you need

• 10–12 yrs of experience
• ServiceNow
• Stakeholder management
• ITIL
• Reconciliation
• BCA or MCA or B.Tech or B.E. or M.Tech or B.Sc or M.Sc