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Digital Principal Consultant

Career Site·Bengaluru

Pay not statedLead levelFull-time
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About the role

As a secondary skill, the candidate should be capable of providing leadership and guidance to developers, testers, and cross-functional teams, ensuring delivery aligns with best practices and business objectives. Engage with business stakeholders to gather, document, and validate requirements for ServiceNow implementations across ITSM, ITOM, CMDB, and related modules.

What you'll do

  • Engage with business stakeholders to gather, document, and validate requirements for ServiceNow implementations across ITSM, ITOM, CMDB, and related modules
  • Analyze current processes and identify gaps, proposing ServiceNow-based solutions aligned with ITIL v4 principles
  • Act as a liaison between business and technical teams, ensuring requirements are well understood and delivered effectively
  • Prepare detailed user stories, acceptance criteria, process flows, and documentation for ServiceNow enhancements

What you need

  • ServiceNow
  • ITIL
  • Any graduate

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