Digital Success Manager

About the role

We are looking for a Digital Success Manager to foster high-impact customer relationships at scale by leveraging data, automation, and digital channels to deliver tailored, value-led experiences. Blending strategic insight with digital programmes, you will help advance our Digital-First strategy.

What you'll do

• Serve as the face of Digital CS for your region, building deep knowledge of your assigned region and acting as the key domain expert, advocate
• Lead customer engagement and retention through digital-first programmes, designing 1:many workshops, webinars, and targeted digital touchpoints
• Drive the regional 1:many strategy for our long tail segment, and drive selective 1:1 interactions where appropriate to ensure high impact
• Partner closely with Sales, account teams, and cross-functional partners to deeply understand customers and the priorities, programmes
• Use that knowledge to align objectives and co-design digital-first programmes that connect with, complement

What you need

• 3–6 yrs of experience
• Sales
• Customer success
• MongoDB
• Any graduate