Digital Workplace Administrator

About the role

Working within the Digital Workplace team and reporting to the Digital Workplace Manager, this role will act as a technical escalation point, ensuring the stability, performance, and continuous improvement of collaboration services used across Allegion’s global business.

What you'll do

• Creating Peace of Mind by Pioneering Safety and Security
• Act as the third‑line (L3) escalation point for complex incidents and service issues across Microsoft 365 collaboration tools (Teams, Exchange Online, SharePoint Online)
• Provide advanced administration, configuration, and optimisation of the Office 365 environment to ensure secure, scalable, and high‑performing services
• Lead root cause analysis and problem management , driving resolution of recurring or high‑impact issues and implementing long‑term fixes
• Design and deliver collaboration solutions aligned to business, security, and compliance requirements

What you need

• 3–6 yrs of experience
• Office 365
• M&A
• PowerShell
• PLC
• Troubleshooting
• Employee engagement
• Diploma

Good to have

• Root cause analysis