Dir. Software Engineering

About the role

The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. We never stop challenging the norm.

What you'll do

• Strategy, Innovation & Business Partnership
• Partner with CX leaders to understand customer needs, business priorities, and operational challenges, then translate them into a clear technology roadmap
• Identify opportunities to improve customer experiences and CX effectiveness through applications, automation, AI, data, and process change
• Champion innovation and lead technology-enabled transformation, connecting initiatives to measurable customer and business outcomes
• Advise CX leaders on technology opportunities, priorities, and tradeoffs; represent CX needs in enterprise technology planning

What you need

• B.Tech or B.E. or B.Sc or BCA

Good to have

• Customer success