Director Customer Success

About the role

This role owns Customer Success across both the India and Southeast Asia markets, and is accountable for consistent outcomes across both regions despite differences in buying behaviour, renewal cycles, and stakeholder dynamics.

What you'll do

• Own the Customer Success charter end-to-end across both India and Southeast Asia — a single, accountable owner for retention, expansion
• Adapt playbooks, renewal cadences, and communication style to regional nuances (language, time zone, buying process
• Build and manage a team footprint that covers both regions — directly or through regional CSMs — and ensure consistent coverage across India and SEA time zones
• Own the account stage register and run quarterly progression reviews with leadership, showing movement of accounts across the maturity curve
• Partner with Sales and Implementation on account planning so strategy is aligned from the point of sale through the customer's full lifecycle

What you need

• 12–15 yrs of experience
• Customer success
• Sales
• Performance management
• Talent management
• SOP writing
• Upselling
• Any graduate

Good to have

• Fleet management
• Cross-selling
• POS
• Accounts receivable