Director Customer Support

About the role

The Head of Customer Support will lead global customer support operations for a leading SaaS provider. This role demands strong leadership, a customer-centric approach, and strategic thinking to drive exceptional support services, improve NPS scores, and optimize processes. The role involves managing a global team, ensuring seamless customer interactions, and guiding support efforts to meet organizational objectives.

What you'll do

• Cross-Functional Collaboration : Work with product, engineering, and other teams to ensure seamless customer support and technical resolution

What you need

• 10–18 yrs of experience
• Customer service
• Problem solving
• Any graduate