Director-Data Science

About the role

The Global Servicing Decision Science (GSDS) team is the Decision Science engine for Global Servicing, bringing together advanced analytics, data science, AI/GenAI, and decisioning to transform servicing experiences, empower colleagues, and enable intelligent operations.

What you'll do

• Define and lead the Decision Science roadmap across Global Servicing, identifying and prioritizing high-impact opportunities across servicing experiences
• Translate business strategy into clear Decision Science priorities, success measures, and investment choices
• Provide technical leadership across AI/ML, GenAI, prediction, recommendation, optimization, experimentation, and learning, setting a high bar for solution design
• Drive the evolution of GSDS toward emerging AI paradigms, including Agentic AI and multi-agent workflows, transformer-based recommenders and representation learning
• Maintain sufficient technical depth to challenge architectures, modeling choices, evaluation frameworks, and trade-offs

What you need

• Statistics
• LLMs
• Machine learning
• Any graduate