Director Delivery

About the role

As a Client Delivery Leader, you will serve as the single point of accountability for delivery success across one or more key client accounts. You will manage service delivery execution, customer satisfaction, governance, and stakeholder alignment to ensure projects and services are delivered on time, within scope, and with the highest quality.

What you'll do

• Client Engagement & Satisfaction
• Serve as the primary delivery contact for the client; build trusted relationships with key stakeholders
• Lead regular cadence calls, weekly status reviews (WSRs), and quarterly business reviews (QBRs)
• Own customer satisfaction (CSAT) metrics and proactively manage feedback and improvement actions
• Oversee end-to-end delivery of projects, managed services, and enhancement requests

What you need

• 8–14 yrs of experience
• ServiceNow
• Salesforce
• JIRA
• MS Project
• Power BI
• Workday
• MBA or B.Tech or B.E. or B.Sc or BCA

Good to have

• Agile
• ITIL
• Cross-selling