Director – Enterprise Application Support (Supply Chain) | Hyderabad

About the role

Leading application support teams responsible for enterprise eCommerce platforms and IBM Sterling OMS. The team monitors production Supplychain services, detects issues early, and resolves operational and functional issues.

What you'll do

• Lead and manage cross skilled team of Application support responsible for supporting, maintaining and scaling eCommerce platform
• Provide technical and functional leardership with deep knowledge in the above areas and contribute as a Supply Chain SME in product design, solution design, deployment
• Think strategically to evaluate the current state and create and execute a roadmap to build operational efficiencies, improve supportability of new features
• Take a highly accountable, hands-on approach to coach and lead teams to actively fix issues and continuously identify patterns for larger problem-solving efforts to…
• Manage leadership communication and ensure priority issues are closed end to end, even when this requires working across teams

What you need

• 15–27 yrs of experience
• Supply chain
• Inventory management
• Logistics
• Data analysis
• Root cause analysis
• Machine learning
• B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc

Good to have

• Microservices
• Performance management
• Prometheus
• Grafana
• Elasticsearch
• Splunk