Director, Enterprise Services

About the role

The Director of IT Enterprise Services will be responsible for managing a global team of 20+ technicians, engineers, team leads, and managers who are focused on providing Tier-1 and Tier-2 support for over 40 different IT services, training employees, monitoring services availability, managing office infrastructure, and maintaining hardware and software asset inventories.

What you'll do

• Responsible for managing a global team of 20+ technicians, engineers, team leads
• In This Role, You Will: Deliver excellent customer service to all employees, ensuring a positive IT experience
• Execute the Service Desk roadmaps, strategy, and business decisions related to IT
• Collaborate with senior management and key stakeholders to understand current and future IT requirements, particularly those related to an AI-driven Service Desk
• Manage and improve the global Service Desk through automation, AI assistance, and self-service Organize and communicate Global IT standards and processes

What you need

• 10–18 yrs of experience
• Office 365
• ITIL
• Hardware
• Troubleshooting
• Firewalls
• Intune
• Any graduate

Good to have

• AWS
• Azure