Director of Global Account Management

About the role

As Director of Global Account Management, you will guide a team of more than 20 account managers and three team managers, driving customer growth and long-term revenue expansion across multiple international markets. You will own global net revenue retention and expansion targets while developing strategies to increase platform adoption, upsell opportunities, and cross-selling success.

What you'll do

• As Director of Global Account Management, you will establish a high-performing account management function that strengthens customer relationships
• Lead, develop, and inspire a global team of more than 20 account managers and three team managers, supporting performance and growth across the Americas, EMEA, APAC
• Own global net revenue retention (NRR) and account expansion targets, developing strategies to drive upselling, cross-selling, recurring revenue growth
• Build proactive account growth strategies that identify expansion opportunities, strengthen customer relationships, and maximize long-term customer value
• Coach account managers on communicating the business value of complex technical solutions to CIOs, CISOs, IT directors, and other technical decision-makers

What you need

• 8–14 yrs of experience
• Sales
• Cross-selling
• Upselling
• Communication
• Product marketing
• Any graduate