Director of Rooms

About the role

To oversee the Rooms experience from check-in to check-out for all guests, working through each Head of Department to ensure a seamlessly perfect guest experience and make adjustments where necessary. To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

What you'll do

• Oversee the Rooms experience from check-in to check-out for all guests, working through each Head of Department to ensure a seamlessly perfect guest experience and make…
• Ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate
• Meet and greet regular and VIP guests as appropriate, and to ensure the proper handling of all of their reservations, room assignments and check-in experience
• Ensure the implementation of the hotel’s Guest Recognition Programme
• Work with the Engineering Department to maintain guest rooms and the public areas to the highest standard

What you need

• Reservations
• Any graduate