Director, P&D Delivery Operations

About the role

The Director, P&D Delivery Operations, is responsible for leading the delivery, governance, and continuous improvement of People & Development operational services across the employee lifecycle, from post-onboarding through retirement or separation. The role oversees the execution of core HR operational processes and services, ensuring a seamless, compliant, efficient, and employee-centric experience throughout the employment journey.

What you'll do

• Lead all operational activities supporting employees from post-onboarding through retirement or separation
• Ensure consistent delivery of high-quality HR operations services across all supported geographies and business units
• Establish service delivery standards, operating procedures, and governance frameworks
• Drive operational excellence while balancing employee experience, compliance, and efficiency
• Own service performance across assigned H2R operational teams

What you need

• 12–15 years in operations
• Process improvement
• HR operations
• Documentation
• Data privacy
• Talent management
• BBA