Director, Portfolio Solution Engineering

About the role

A successful Solution Consultant will work consultatively with prospects to identify their goals and business drivers, and creatively design a solution that will meet the ever-growing demands of their contact center needs. This position will provide dedicated sales support to the Enterprise, BPO and SMB sales teams by exceeding the below expectations.

What you'll do

• Own Presales end-to-end: pipeline, solution strategy, POC governance, and win/loss review
• Lead on complex enterprise AI deals from first discovery through technical sign-off
• Design and oversee POCs — including data requirements, model evaluation, integration architecture, and results framing
• Build repeatable playbooks, demo frameworks, and discovery guides specific to AI/ML products
• Reporting into: Director, Portfolio Solution Engineering

What you need

• 15–18 yrs of experience
• Machine learning
• LLMs
• Prompt engineering
• Go-to-market
• Any graduate