Director, Product Development

About the role

We're looking for a Director - Product Development to join our team in Bangalore.

What you'll do

• Lead Global Delivery and Customer Outcomes
• Own delivery quality, customer satisfaction, financial performance, and execution confidence across the global Retain portfolio
• Establish clear expectations for delivery, engineering execution, quality, collaboration, customer responsiveness, and risk management
• Oversee portfolio planning, forecasting, staffing, utilization , margin performance, and continuous improvement, including effective collaboration with India-based teams
• Serve as an executive escalation point for strategic customers, ensuring clear ownership, recovery plans, communication, and root-cause actions

What you need

• 15–18 yrs of experience
• LLMs
• Product strategy
• Operational risk
• Talent management
• Performance management
• Any graduate