Director - Quality, Control & Benchmarking

About the role

Director - Quality Assurance Solution Line: Aon Business Services Team: Quality and Business Excellence Position Type: Full Time Work Mode: Hybrid GCF Level: 50 Cab Facility: Yes Shift Time: 12:00 PM - 9:00 PM (IST) People Manager Role: Yes WORK EXPERIENCE 25+ years of experience, including 15+ years leading Quality, Controls, or Assurance functions in a GCC/shared services environment.

What you'll do

• Design, implement, and govern the operational quality and control framework across GCC operations, ensuring robust process controls, consistent quality standards
• Responsible for creating a culture of quality excellence by defining operational control standards, implementing quality assurance methodologies
• Partner closely with operational teams, Business Excellence, and Transition teams to ensure new services and processes are launched with strong controls from day one
• Establish and oversee QA/QC processes, including sampling methodologies, quality scorecards, error taxonomy, defect classification, root cause analysis
• Monitor control effectiveness and quality performance, ensuring operational teams consistently meet established SLAs, KPIs, compliance requirements

What you need

• 25–30 yrs of experience
• Quality control
• Six Sigma
• Root cause analysis
• Dashboarding
• Internal audit
• Due diligence
• Any graduate