Director, Site Reliability Engineering (Production Engineering)

About the role

ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback.

What you'll do

• In this role, you will lead our SRE teams in driving 99.99%+ availability across a cloud platform processing hundreds of billions of daily transactions
• Own system architecture, automated incident mitigation, and 24/7 operational reliability while scaling top engineering talent and aligning teams across India and global…
• What you’ll do (Role Expectations)
• Take end-to-end operational accountability for the availability, latency, and performance of Tier-0 and Tier-1 internally facing platforms and backend infrastructure
• Enforce multi-nines SLAs, SLOs, and error budgets across services while driving engineering initiatives to measurably reduce MTTD, MTTA, and MTTR

What you need

• 12–22 yrs of experience
• Kubernetes
• Prometheus
• Machine learning
• Kafka
• Elasticsearch
• B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc