Director - SN ITOM, ITAM & ITSM Platform Manager

About the role

The ServiceNow ITOM, ITAM & ITSM Product Manager leads a group of related Products within a ServiceNow Platform & Enterprise Tools Domain, ensuring they deliver measurable value, support business processes, and are continuously improved. They work closely with the SD, SERVICENOW Platform & Enterprise Tools to translate functional goals into product roadmaps and provide direction to Product Owners on prioritisation, delivery focus, and product performance.

What you'll do

• Translate functional strategies provided by the Senior Director, SERVICENOW Platform & Enterprise Tools into actionable product roadmaps and delivery priorities across a…
• Provide direction and coaching to Product Owners, ensuring requirements are well-defined, business cases for investment are robust
• Partner with business stakeholders to understand pain points, process challenges, and improvement needs, shaping product enhancements and technology-enabled opportunities
• Oversee delivery execution across the product group, ensuring the quality, usability, stability, and supportability of released features and services
• Promote agile and iterative delivery practices (e.g. SaFe, Scrum), supporting incremental value release, transparency of priorities

What you need

• 18–30 yrs of experience
• ServiceNow
• IAM
• Vulnerability assessment
• Any graduate