Director – Survey Administration

About the role

We are seeking a talented individual to join our Career (Remuneration Data Solutions) team, part of our [people and investments business at Marsh. What can you expect? The Director – Survey Administration will work as part of the leadership team that anticipates and manages changes across the survey administration teams, related to the Career LoB, to ensure world-class service delivery and products to our clients globally.

What you'll do

• Working with teams in different countries, such as Poland and China, as part of one integrated team delivering the same data and outcomes across locations
• Driving on engagement and continuous improvement in partnership with Learning & Development
• Managing and supervise process transitions between locations and teams, with a strong focus on process optimization and operational efficiency
• Monitor, manage & mitigate client service issues & business risks) in Career India (Career production)
• Responsible for developing and coaching colleagues (including succession planning)

What you need

• 15–27 yrs of experience
• Negotiation
• Learning and development
• Customer service
• Lean manufacturing
• Talent management
• Communication
• MBA or BBA